Jeannie Walters – Customer Experience

Jeannie Walters – Customer Experience

If you strive for a customer-centric culture, you have to understand the customer’s journey—every step of the way. Customer journey mapping is a powerful way to find pain points and opportunities in your customer experience. This course gives organizations a resource to plan their entire customer service program, and create maps that reflect each of the customer’s touchpoints with your company. Certified Customer Experience Professional (CCXP) Jeannie Walters shows how to set up a customer journey mapping program for success, introduces tools and techniques to execute the journey mapping process, and explains how to go deeper to test your understanding and take action.
Instructor
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Jeannie Walters
Customer Experience, Patient Experience Keynote and Virtual Speaker, Trainer, Workshop Leader
Jeannie Walters is a speaker, writer, and consultant specializing in customer experience.

Jeannie Walters is the chief customer experience investigator and founder of 360Connext, a global consulting firm specializing in evaluating and improving the customer journey. Jeannie is a Certified Customer Experience Professional (CCXP,) a CX Expert panel member for the Customer Experience Professionals Association, a Professional Member of the National Speakers Association, and a TEDx speaker. She also co-hosts a top-rated podcast on customer experience and customer service, Crack the Customer Code.

She’s passionate about making the everyday interactions we all have as customers better and writes, speaks, studies and trains on customer experience and patient experience issues around the world. Her mission is “To Create Fewer Ruined Days for Customers.”

Walters lives in Oak Park, Illinois with her husband Mike and their two sons. As such, her current hobbies include cheering on youth sports teams and robotics teams alike.

Readmore: http://archive.is/53Bdb